Return Conditions

1. RETURN
Our return policy allows you to return unused products within 20 days of delivery. Feel free to open the parcel and inspect the 
contents. Upon receiving your returned item(s), we will promptly process the refund.
To facilitate the return or 
exchange process, you can scan the QR code on the packing list or visit the-new-originals.returnista.com. Once you’ve provided your 
order number and the email 
address used for the order, you can choose the item(s) for return or exchange.

2. SHIP
Returned orders must be in the 
original packaging of The New 
Originals and unused. Please 
remember to include the completed order form with your package.
Ensure that all items being returned are unused, unwashed, and still have all labels attached.

3. SHIPMENT RECEIVED
Once we receive your return or 
exchange, we will make every effort to process it promptly. Upon 
completion of the processing, a confirmation will be sent to you via email.

4. REFUND
The reimbursement will be 
processed using the payment 
method you selected during the registration of your return.